Davis Associates Limited – RESEARCH INTO SIGNAGE AND WAYFINDING AT STATIONS 2005

Description

The report identifies widespread wayfinding and accessibility failings across six stations. A Manchester Piccadilly case shows ambiguous iconography (a lift marked as toilets) causing confusion. Audits of King’s Cross, St Pancras and London Bridge find signs placed too high, small print, glare, outdated maps, insufficient repetition, and inadequate audible, tactile and underfoot (flarepath) guidance for visually/hearing impaired users. Platform tactile edging and safety barriers are sparse; concourses, subways and platform access lack clear orientation; and ticket machines, information points and ATMs often lack tactile or audible interfaces. Staff are generally helpful but assistance is inconsistent; lifts and escalators need clearer controls and verbal cues. Peterborough is busy and well-staffed but lacks tactile links to buses. St Albans, East Croydon and Shenfield need better edging, flarepaths and safer signage. White Notley performs best for visually impaired users. Recommendations stress consistent eye-level symbols/signage, more frequent audible/tactile information, improved flarepaths, better lighting/contrast and enhanced safety to support independent navigation.