Association of Train Operating Companies – PASSENGER INFORMATION DURING DISRUPTION 2014

Description

This 13-page document, “ATOC Approved Code of Practice – Passenger Information During Disruption” (ATOC/ACOP015, Issue Four, July 2014), represents a key guidance publication from the Association of Train Operating Companies (ATOC). Authored by ATOC and officially authorized by the Chairman of its Operations Council, Charles Horton, its fourth issue signals a mature and refined approach to a critical industry challenge. Presented in a formal, text-heavy PDF format with minimal corporate branding and no illustrative imagery, this advisory code sets out good practice principles for Railway Undertakings. It offers a trustworthy, industry-approved framework for managing incident response and passenger communication during train service disruptions, making it an essential reference for railway operators and their personnel aiming for consistent and high-quality customer information.