Cartledge – BUS INFORMATION – WHAT DO PASSENGERS NEED 1996

Description

Authored by John Cartledge and presented at a January 1996 PTIU seminar, this 28-page document titled “BUS INFORMATION: WHAT DO PASSENGERS NEED?” is a rigorously researched paper on enhancing bus passenger information in the UK post-deregulation. Its formal, academic style is bolstered by 37 comprehensive citations from government, research, and industry bodies, ensuring high trustworthiness. A notable inclusion, unusually for a technical paper, is a humorous cartoon illustrating industry shortcomings. Profoundly significant, the document provides an exclusive, early draft of the “Better Information for Bus Passengers: A Guide to Good Practice,” developed by a Ministerial working group, pre-dating its official release. This offers a rare, privileged insight into policy-shaping recommendations for improving public transport accessibility and user experience, making it a valuable historical and practical resource.