Roberts M and Rose – MAP-INDUCED JOURNEY PLANNING BIASES FOR A SIMPLE NETWORK 2015

Description

This 15-page academic paper, “Map-Induced Journey Planning Biases for a Simple Network: A Docklands Light Railway Study,” was authored by Maxwell J. Roberts (University of Essex) and Doug Rose (FWT, London) from a 2015 manuscript. Commissioned by Docklands Light Railway, this robust usability study meticulously compares various DLR map designs through two experiments, using objective measures like response times and error rates alongside subjective user feedback. Richly illustrated with map prototypes and task screens, the document critically reveals how public preference often contradicts actual performance, emphasizing that “lack of public complaint is no measure of success.” Its unequivocal findings advocate for evidence-based information design over public opinion, offering invaluable insights for transportation authorities and designers committed to creating truly effective network diagrams.