Association of Train Operating Companies Passenger Information Strategy Group – GOOD PRACTICE GUIDES FOR PROVIDING INFORMATION TO PASSENGERS 2008

Description

Authored by the Association of Train Operating Companies (ATOC) Passenger Information Strategy Group, and featuring broad industry input from major rail operators, National Rail Enquiries, Network Rail, and Passengerfocus, this comprehensive set of Good Practice Guides, finalized in late 2008 (Version 1.2 by David Whittle), aims to standardize and elevate passenger information quality across the UK rail industry. Spanning 85 pages, the professionally formatted guide provides detailed recommendations for ‘information off station,’ ‘at station,’ and ‘on train,’ including planned engineering work and disruption management. Key contributions, notably from John Cartledge, underscore its authoritative nature. Enhanced with relevant imagery of information displays and operational screenshots, it serves as a robust resource built on extensive collaboration and passenger feedback, ensuring timely, accurate, and accessible travel information for all.