Association of Train Operating Companies – PRESENTATION OF TIMETABLE INFORMATION 1997

Description

Authored by the Association of Train Operating Companies (ATOC), this authoritative 1997 Code of Practice (reprinted July 1998) is a foundational document for customer information standards in the privatized British railway network. Meticulously crafted, it ensures logical, consistent, and comprehensive timetable information presentation across multiple Train Operating Companies (TOCs) and Railtrack stations, aiming to preserve ‘Network Benefits’ and meet customer needs. Spanning 16 pages of detailed guidelines plus extensive appendices, it outlines both mandatory requirements and best practice recommendations for derivative timetables, departure sheets, electronic customer information systems (CIS), and train destination labels. Its numerous functional examples, including detailed layouts for train service cards and CIS displays, offer invaluable insight into late 20th-century UK rail passenger communication and the efforts made towards a unified travel experience.