Blackledge – THE DESIGN OF PASSENGER INFORMATION SYSTEMS 1992

Description

This five-page document, authored by David Blackledge of Transport and Travel Research Ltd (TTR) and dated November 1992, offers valuable historical insights into the design of passenger information systems. Presented as a concise report or conference paper, it compiles “recent survey results” from a medium-sized town within a PTE area. The document features clear, well-presented tables detailing service attribute ratings for residents and visitors, direct user quotes highlighting common frustrations, a bar chart on timetable comprehension, and a table identifying key information sources. While over three decades old, its data-driven approach, professional authorship, and inclusion of direct user feedback make it a trustworthy primary source for understanding early 1990s public transport user experiences and the challenges in information provision. It serves as an excellent reference for researchers studying the evolution of passenger information and public transport service perceptions.