Bronzaft and Dobrow – IMPROVING TRANSIT INFORMATION SYSTEMS 1983

Description

Published four decades ago in J. ENVIRONMENTAL SYSTEMS (Vol. 13(4), 1983-84), this 12-page article by Dr. Arline L. Bronzaft (Herbert H. Lehman College) and Dr. Stephen B. Dobrow (Fairleigh Dickinson University) offers an in-depth, research-backed examination of user needs in public transit information. Featuring two clear subway map figures, the document outlines studies on orientation problems and the rigorous multi-year process behind redesigning the New York City subway map. The authors detail their methodology, including user testing, surveys, and revisions, emphasizing the critical role of user-centered design for effective maps and timetables. Supported by 11 academic references, this piece remains significant for transit planners, urban designers, and human factors researchers. Its focus on improving rider satisfaction and increasing patronage through meticulously designed, user-tested, and coordinated information systems provides valuable insights, despite its age.