Cahm – HAVE THE BUSES CAUGHT UP 1991

Description

Authored by Caroline Cahm for BusWatch, the 1991 report ‘Have the Buses Caught Up?’ offers a comprehensive, consumer-centric examination of passenger information in the post-deregulation bus industry. This approximately 67-page document, presented in a robust textual format, serves as a vital follow-up to the 1985 NCC study. It synthesizes extensive empirical data from multiple sources, including in-depth surveys of ‘buswatchers,’ local authorities, and public information channels like radio and newspapers. Featuring nine detailed tables, the report systematically evaluates the availability, quality, and effectiveness of bus service information, highlighting challenges and presenting policy recommendations. Its significance lies in providing a trustworthy, evidence-based assessment of a critical public service issue, making it an essential historical resource for understanding the impact of deregulation on passenger experience and information provision.