Cartledge – PASSENGER INFORMATION LITERATURE 1992

Description

Authored by John Cartledge in November 1992, this comprehensive 18-page document, “Passenger Information Literature: A Consumer Perspective,” serves as a foundational analysis synthesizing extensive research on the clarity, design, and accessibility of public transport timetables and promotional materials in the UK. Drawing on academic studies, consumer council reports, and industry insights, it presents a highly credible overview of the challenges faced by bus users, especially the elderly and visually impaired. The paper itself is text-based, yet critically examines visual design principles. Its value is significantly enhanced by two substantial annexes: a ‘Selected Reading’ bibliography of over 150 relevant papers, and an invaluable ‘Code of Good Practice’ from the Disabled Persons Transport Advisory Committee (DPTAC). This makes it an essential resource for public transport operators, local authorities, designers, and policymakers seeking to improve user experience, foster trust, and ultimately increase ridership through effective and accessible passenger information.