Diewald, Frost and Bamberg – ASSESSMENT OF TRANSIT PASSENGER INFORMATION SYSTEMS 1983

Description

This comprehensive 1983 report, authored by W. J. Diewald, W. H. Frost, and W. Bamberg for the U.S. Department of Transportation, Urban Mass Transportation Administration (UMTA), delivers an in-depth “Assessment of Transit Passenger Information Systems.” It focuses particularly on telephone information services, examining manual, computer-assisted manual, and fully automated systems through detailed case studies in Nashville, Washington D.C. (WMATA), and Hamburg, Germany. The document also reviews additional emerging technologies like Teleride and automated information machines. Rich with illustrative diagrams, figures, and tables, this government-sponsored study offers a trustworthy historical snapshot of system components, functional capabilities, performance metrics (including costs and labor productivity), and the evolving role of technology in transit marketing. It remains an invaluable resource for understanding the foundational principles and early technological advancements in passenger information systems, despite its age.