Gothenburg Traffic and Transit Authority – PASSENGER INFORMATION NEEDS AND REQUIREMENTS 1996

Description

This authoritative 12-page document, titled “Passenger Information Needs and Requirements,” originates from the official GOTIC project by Gothenburg’s Traffic and Transit Authority in Sweden. Published circa 1995, it consolidates findings from a comprehensive 1994 survey, employing focus group interviews, observational studies, and passenger journey log-books to ensure high trustworthiness and empirical grounding. Presented as a clean, professionally laid-out scanned PDF, the report is enriched with relevant photographs, clear diagrams, and practical tables that enhance its readability and visual appeal. Crucially, it serves as a foundational guideline for product development, procurement, and auditing information systems within public transport. Its practical “Checklist” on pages 10-11 underscores its utility, making it an indispensable resource for transport companies aiming to optimize their passenger communication and service quality.