Vigny – LINFORMATION DU PUBLIC 1981

Description

Until the 70s, information in urban transport was neglected; With the revitalization of the networks, it is becoming essential to attract users. The author insists that information is both a commercial imperative and a public service obligation: it must be easy to use, accessible to the vulnerable (children, the elderly, occasional, the less-literate) and present in urban life (signage, signposting, links with events). The practical principles: multimodality of media, legibility (typo, pictograms), translations, consistency, updating and resistance to vandalism. Key equipment: informative posts and shelters, weather vanes, side strips and interior plans detailing the line and connections. Useful publications: adapted maps (topographical and schematic), timetables detailing the times of passage, complete guides sold at low cost. Promotional campaigns are only valid if the basic information is reliable. The author recommends public tests and standardization of media to guarantee effective information and fulfill the public service mission. [Original in French]