Balcombe and Vance – INFORMATION FOR BUS PASSENGERS 1996

Description

This comprehensive 1996 “Unpublished Project Report” by R J Balcombe and C E Vance for the UK’s Transport Research Laboratory (TRL), a leading authority in road transport research, offers a foundational analysis of bus passenger information needs and priorities. Commissioned by the Department of Transport, the 100+ page document presents robust findings from a two-stage survey and hall test methodology conducted across four diverse UK regions. Rich in quantitative data, including numerous tables and illustrative figures, it meticulously evaluates existing information provision, tests novel technological solutions, and explores passenger willingness to pay. Despite its “unpublished” status, it remains a highly credible source for understanding historical passenger perceptions of bus service quality, the limitations of current information systems, and policy implications for enhancing public transport accessibility and use.