Cartledge – THE DESIGN OF PASSENGER INFORMATION SYSTEMS 1993

Description

This 25-page document, “The Design of Passenger Information Systems,” authored by John Cartledge of the London Regional Passengers’ Committee and presented on 24 November 1993, offers a critical consumer-centric perspective on public transport information design. Produced by PTRC, this well-researched paper synthesizes findings from numerous contemporary studies (detailed in an extensive bibliography) to highlight persistent issues in timetable clarity, accessibility, and overall passenger comprehension. Though nearly three decades old, its foundational principles on legibility, layout, and user needs remain highly pertinent in any information context. The document’s trustworthiness is further enhanced by incorporating a “Code of Good Practice” from the Disabled Persons Transport Advisory Committee, and it features practical, illustrative examples of both effective and problematic timetable designs. It serves as an invaluable resource for understanding historical challenges and enduring best practices in public transport communication.