Cartledge – THE INFORMATION REQUIREMENTS OF BUS PASSENGERS 1995

Description

This 21-page academic paper, “The Information Requirements of Bus Passengers: A Literature Review,” was authored by John Cartledge and presented at a PTRC course in May 1995. It offers a comprehensive, pre-digital snapshot of bus passenger information challenges and solutions in the UK. Supported by 37 extensive references from key transport bodies like the Department of Transport and London Transport, the document provides a trustworthy synthesis of research and practical initiatives from that era. Its structure includes a detailed review of studies, cost-effectiveness analyses, and an appendix featuring a practical “Information Checklist” from the Consumer Congress. While nearly three decades old, its insights into user needs, information provision strategies, and the impact of early technological interventions (like real-time displays) remain invaluable. A single, humorous cartoon lightens the otherwise text-heavy format, making this a significant historical resource for transport historians, policymakers, and researchers.