Chang, Morahan, Rive, Thomas and Crooks – CUSTOMERS REQUIREMENTS OF MULTI MODAL TRAVEL INFORMATION SYSTEMS 2013

Description

This 177-page research report, “Customers’ requirements of multimodal travel information systems,” was published by the NZ Transport Agency in December 2013. Authored by a team from Opus International Consultants and Opus Research, this document provides evidence-based recommendations and best-practice guidance for multimodal travel information systems. Identifiable by ISBN 978-0-478-41901-6, it comprehensively details customer information needs for various traveler types, from urban commuters to freight drivers. Its findings, derived from a multi-stage methodology including literature review, focus groups, and a quantitative online survey, bolster its trustworthiness. While published in 2013, its insights into user requirements for real-time data, route planning, and accessibility remain relevant. Primarily text and table-based with functional screenshots, the report is copyrighted by NZTA and allows reproduction for personal or in-house use with attribution.