Cole – INFORMATION NEEDS OF THE INDEPENDENT TRAVELLER ON PUBLIC TRANSPORT 2003

Description

Published in February 2003, this comprehensive report, “Information Needs of the Independent Traveller on Public Transport,” was authored by Professor Stuart Cole, Director of the Wales Transport Research Centre, University of Glamorgan, and commissioned by the Transport Direct Wales Steering Group of the Welsh Assembly Government. The 108-page document critically examines the information requirements of independent travellers utilising public transport across Wales. Grounded in robust research, including extensive traveler surveys, on-train questionnaires, and detailed station audits conducted between late 2001 and mid-2002, it identifies significant strengths and weaknesses in existing information provision, offering concrete remedies to bridge identified gaps, particularly concerning modal interchange and integration. Rich with illustrative photographic imagery of stations, bus stops, and maps, alongside examples of European best practice, the report provides a visual context to its findings. Its academic rigor, institutional backing, and bilingual (English/Welsh) titling ensure its trustworthiness and relevance for transport planners, policymakers, and researchers focused on enhancing the public transport user experience in Wales.