Denmark – WHICH BUS 2000

Description

“Which Bus? Research on the Use and Comprehension of Public Transport Information” (ITS-WP-00-18) is a comprehensive working paper dated July 2000, authored by David Denmark for the Ageing & Disability Department and the Institute of Transport Studies, a key Australian centre for transport management. Spanning approximately 46 pages, this meticulously researched document employs a multi-faceted methodology, including a large-scale on-board passenger survey (618 respondents), targeted home interviews (54 individuals focusing on older people, those with low vision/literacy, and non-English speakers), focus groups, and bus driver consultations. Visually supported by data-rich tables, figures, and subtle line art, it critically analyzes the design consistency and accessibility of Sydney bus timetables. Its significance lies in providing evidence-based recommendations to enhance the clarity and provision of public transport information for a diverse user base, making it an invaluable, trustworthy resource for transport authorities and accessibility advocates seeking to improve user experience.