Department of Transport – BETTER INFORMATION FOR BUS PASSENGERS 1996

Description

This 17-page “Guide to Good Practice,” published by the UK Department of Transport in September 1996, offers comprehensive advice on improving information for bus passengers to boost ridership and promote public transport. Richly illustrated with real-world photographs of bus stops, route maps, and on-bus displays, alongside schematic diagrams, the document draws on research findings (e.g., from the Transport Research Laboratory) and includes a foreword by John Watts MP, then Minister for Railways, Roads and Local Transport, underscoring its official endorsement and trustworthiness. It covers best practices for network and service information, bus stop displays, on-board information, and considerations for disabled passengers. Designed for bus operators and local authorities, this guide remains a valuable resource for understanding foundational principles of effective bus passenger communication, despite its age, and encouraging partnership for better service provision.