Dobies – CUSTOMER INFORMATION AT BUS STOPS 1996

Description

This multi-page research report, TCRP Synthesis 17: Customer Information at Bus Stops, authored by John J. Dobies and published in 1996, represents an authoritative synthesis of transit practice. Sponsored by the Federal Transit Administration and produced by the Transportation Research Board and National Research Council, it compiles valuable insights for transit agency managers. The document spans 73 pages, presenting current practices, program implementation, costs, effectiveness, and ADA compliance considerations. It is richly illustrated with numerous tables, figures, and photographs, including detailed bus stop sign and information display examples from various transit systems across North America through dedicated case studies and appendices. This comprehensive resource offers practical, peer-reviewed guidance on enhancing customer information systems, making it essential for professionals in transit operations, planning, marketing, and customer service.