Hughes – HERTFORDSHIRES APPROACH TO PASSENGER TRANSPORT INFORMATION 1992

Description

Authored by Geraint Hughes, Principal Transport Officer for Hertfordshire County Council, this 7-page paper, “Hertfordshire’s Approach to Passenger Transport Information,” was originally presented at a PTRC course in the early 1990s (likely 1992-1993), making it a valuable historical case study. Formatted as a professional paper, it offers a detailed, text-heavy examination of strategic approaches to passenger transport information. Drawing on real-world experience and challenges faced by a UK shire county following the Transport Act 1985, its insights are highly credible and practical. The document explores multi-channel information delivery (print, roadside, telephone, early computer systems), distribution logistics, customer needs, and monitoring strategies. While specific to Hertfordshire, its analysis of common operational challenges and proposed solutions provides transferable lessons for transport authorities and planners designing robust information systems. This resource is ideal for those interested in the evolution of public transport information or seeking foundational best practices from a period of significant regulatory change.