Hughes – HERTFORDSHIRES APPROACH TO PASSENGER TRANSPORT INFORMATION 1993

Description

This 7-page document, “Hertfordshire’s Approach to Passenger Transport Information,” is a compelling case study authored by Geraint Hughes, Principal Transport Officer at Hertfordshire County Council. Presented at a PTRC course around 1992-1993, its age offers a unique historical lens into public transport information strategies during a period of significant change. The text-heavy format, devoid of graphical imagery, underscores its direct, professional tone. Its significance lies in providing a practical, governmental perspective on developing comprehensive, reliable passenger information systems amidst challenges like fragmented services and budget constraints. As an authoritative account from a key transport official, it offers valuable insights into legislative considerations, early digital initiatives (Traveline, “Station Master”), and the importance of distribution and market research in the pre-internet era. This makes it a highly trustworthy reference for anyone interested in the evolution of transport planning and customer information design.