Jackson, Burger, Cotton, Linthicum, Mejias and Regan – TRAVELER INFORMATION SYSTEMS AND WAYFINDING TECHNOLOGIES IN TRANSIT SYSTEMS 2011

Description

This May 2011 report, “Traveler Information Systems and Wayfinding Technologies in Transit Systems,” is an essential 139-page federal guidance document from the U.S. DOT’s Volpe National Transportation Systems Center, sponsored by the Federal Transit Administration. Visually enhanced with illustrative imagery, including real-world examples on its cover and numerous tables throughout, the study offers a comprehensive state-of-the-practice and state-of-the-art analysis of wayfinding technologies. Its findings stem from extensive interviews with 63 public and private organizations across nine major U.S. metropolitan areas, ensuring a trustworthy and deeply researched perspective. This detailed resource illuminates technology opportunities, outlines legal, institutional, and technical challenges, shares critical lessons learned, and identifies user needs, all with the goal of helping transit agencies expand their deployment of advanced traveler information systems to increase ridership.