Nicoll – RESEARCH INTO GREAT BRITAIN PASSENGER RAIL TIMETABLE 1996

Description

This comprehensive 51-page document, primarily authored by Alistair Nicoll of BR Projects Limited in July 1996, offers a deep dive into the Great Britain Passenger Rail Timetable (GBPRT). Presented in a clear, slide-based format, it combines qualitative feedback from extensive interviews with rail staff, the public, and travel agents with quantitative survey results from the Central Rail Users’ Consultative Committee (CRUCC). Uniquely, it also includes an April 1996 overview from Railtrack on the technical systems behind timetable production and a CRUCC letter regarding disabled access. This multi-perspective analysis provides a trustworthy and detailed snapshot of the GBPRT’s usability, challenges, and underlying systems during a pivotal period for British railways, making it an invaluable resource for understanding rail operations and user experience in the mid-1990s.