International Union of Railways (UIC) – USER INFORMATION IN RAILWAY STATIONS 2018

Description

UIC IRS 10181 (2018) establishes international standards for passenger information and wayfinding in railway stations, covering the full information chain (signage, timetables, audio, kiosks, web/mobile). It sets objectives and principles for simple, legible, hierarchical and non-discriminatory wayfinding, aligned with ISO and EU PRM TSI accessibility norms. Guidance addresses planning (passenger flows, station architecture, intermodality), spatialisation (installation heights, altimetry, legibility distances, repeat intervals ≈100 m), sign typology (directional, situational, regulatory), and station-specific issues (names, platform zoning, retail conflicts). The branding manual mandates colour contrast, sans-serif typography, pictogram families, composition grids, arrow conventions and a recommended multilingual lexicon (English). Digital advice covers data strategy, UX, scalable vector pictograms and minimum icon sizes (40 px clickable, 15 px non-clickable), plus RGB/CMYK distinctions. Appendices standardize pictograms and panel types for services, access means, safety/regulatory signs and provide a comprehensive multilingual glossary. Timetables require printed departure (yellow) and arrival (white) boards with clear, structured sans-serif layouts. Copyright UIC 2018.