Texas Transportation Institute and Nustats International – PASSENGER INFORMATION SERVICES 1999

Description

Transit Cooperative Research Program Report 45 is a practical guide for designing, producing, and distributing transit passenger information, targeting planners, marketing and operations staff. It describes wayfinding stages (landmark, route, survey knowledge), rider needs for pre-trip, in-transit, and confirming information, and four tiers of information aids from basic stop signs and printed maps to on-board maps, trailblazers, and timetables. Core principles—simplicity, consistency, continuity, repetition—are supported by literature review, industry survey, prototypes, and rider testing. Design recommendations maximize legibility and usability: use sans-serif for signs, serif for long text, minimum 10-point print, visual-angle sizing for signs, mixed case, stroke/spacing rules, high matte contrast (dark-on-light, ≥70%), avoid reverse polarity, limit distinct route colors (~9), and use patterns in B/W. Maps generally aid navigation better than timetables; schematic maps speed route-finding while detailed maps help unfamiliar users. Appendix A and ADA guidance stress accessible routes, curb ramps, clearances, signage with contrast and Braille, bus pad/shelter clear areas, and accommodations for diverse disabilities.