Cahm – HAVE THE BUSES CAUGHT UP 1990

Description

This 48-page report, “Have the buses caught up?”, authored by Caroline Cahm and jointly published by the National Consumer Council (NCC) and BusWatch in October 1990, offers a critical review of passenger information provision in UK bus services four years after deregulation. Presented as a scanned document, it lacks extensive imagery but provides a detailed, text-rich analysis. Its significance lies in being a follow-up to a 1985 NCC report, building on earlier findings with new data gathered through extensive surveys by BusWatch volunteers across England, Wales, and Scotland. This independent, consumer-focused approach lends the report high trustworthiness, highlighting the practical experiences of bus users regarding timetable accuracy, availability at stops and public places, and the impact of frequent service changes. It is an essential historical resource for understanding the immediate post-deregulation challenges in public transport information and its effects on passenger confidence.