Madgett – PASSENGER INFORMATION 1976

Description

This 23-page document, “PASSENGER INFORMATION – PRINCIPLES AND PRACTICE,” offers a rare and practical glimpse into bus operations in mid-1970s Britain. Authored by J S Madgett MCIT, Traffic Manager for Eastern Counties Omnibus Company Ltd., a National Bus Company subsidiary, it provides expert insight from an operational perspective on communicating effectively with passengers. The paper systematically addresses what information bus passengers require, the available media (verbal, visual, personal, general, private, public place), and how to best utilize them. Its trustworthiness is enhanced by its professional authorship and its significant value lies in its 12 pages of rich, original appendices. These include contemporary timetables, route maps, promotional leaflets, and service change notices, primarily dating from 1974-1976, which visually illustrate the practical challenges and solutions of the era. This meticulously presented paper is an invaluable resource for transport historians, researchers in public communication, and anyone interested in the practicalities of passenger information systems during a pivotal period in British public transport history.